Shipping Policy

01 / BEFORE DISPATCH

ORDER PROCESSING

Order processing is the time between order confirmation/payment and when the parcel is handed to the delivery service. Generally, orders are shipped within 7–10 days. Carrier transit time begins after dispatch and is separate from processing time.

• Our warehouse operates Monday–Friday during standard business hours, except on public holidays.
• Orders placed on weekends or public holidays may experience additional processing time.
• Orders containing multiple items may ship in separate parcels.
• If more information is required, Customer Support will contact the email address used at checkout.

02 / OPTIONS & COSTS

SHIPPING METHODS & ESTIMATES

Available shipping methods and final charges are shown at checkout. Express shipping is available only for selected destinations. If checkout displays a delivery window, it begins after the parcel is accepted by the carrier and remains an estimate, not a guarantee.

STANDARD SHIPPING

Available for eligible destinations. Qualifying orders of 3+ eligible items receive free standard shipping.

EXPRESS SHIPPING

Availability and the final charge are confirmed at checkout. Free standard-shipping offers do not apply to express service.

DELIVERY ESTIMATES

Destination, carrier capacity, customs, weather and public holidays can affect transit time.

03 / AFTER DISPATCH

TRACKING YOUR ORDER

When an order ships, we send tracking information to the email address used at checkout. You can also use the Track Order page with the email address or phone number used at checkout and your Order ID.

1. 01
   Find your Order ID

   Check the order-confirmation or shipping-confirmation email.

2. 02
   Open Track Order

   Enter the checkout email or phone number together with the Order ID.

3. 03
   Allow the first carrier scan

   Tracking may not appear immediately while the carrier creates its first update.

04 / CORRECTIONS

ADDRESS CHANGES & CANCELLATIONS

Email Customer Support as soon as possible with your order number and the complete correction. We can review a request only before the order ships. A change or cancellation is not complete until Customer Support confirms it in writing.

Once the order has shipped, we cannot change its address or cancel it. A carrier may offer delivery options, but availability is not guaranteed.

Please check the recipient name, street and unit number, city, state or region, postal code, country and telephone number before ordering. If a parcel is returned because the address supplied at checkout was incomplete or incorrect, additional shipping charges may apply before redelivery.

05 / DELIVERY SUPPORT

LATE, MISSING OR DELIVERED ORDERS